Returns and refunds11/12/2021
Return and Refund Policy
Return of items I ordered: Our policy is to grant you the right to return any item purchased within 5 days from the date of receipt. The return will be in its original packaging, sealed and in perfect condition.
Before making the return, you will have to notify the customer service department. If the cause of the return was that the returned item does not correspond to what was requested in the order, Artesanías de México will bear all the expenses of the return. If the reason for the return was another, we will refund the amount of the order; but NO shipping costs (If you have questions about the products, we strongly ask you to ask us your questions so we can respond in a timely manner, send you additional information or images so that you can appreciate them to your satisfaction).
The returned items will have a review upon receipt to verify that the piece has not been handled improperly or shows any damage, in the event that damage occurs, a charge will be made proportional to the affectation made to the piece.
Within a maximum period of 20 days Upon receipt of the return, we promise to refund it according to the payment method used for the purchase.
Cancellation of the order: If the cancellation of the order arrives before the departure of the merchandise, the customer will not have any charge and the refund will be made 100%.
The prices published on the site NO include shipping cost except when expressly indicated by a particular promotion, product prices may change at any time without prior notice, promotions from other means other than those presented on this site cannot be combined.
The client undertakes to provide a valid address where the order can be delivered, as well as the address captured in our system must match the shipping address provided in Paypal in the case of payment with said platform. In the event that the client provides an address that is not located by the parcel, any other additional cost will be covered by the client himself.
All shipments made by us and by our suppliers are perfectly packaged, in case your order is delivered with physical damage by the courier, you must add a note when signing the manifest to the courier employee indicating that the package has signs of abuse (open box, beaten, punctured, wet, etc.) Without this annotation you receive the package accordingly. If the parcel service employee does not allow you to make a notation on the delivery manifest, you should NOT receive the package.
Once the package has been received by you or someone else at the delivery address, you have 24 hours to report any physical damage or missing items in your order, after this time no change or claim can be made.