The prices published on the site do NOT include shipping cost except when expressly indicated by a particular promotion, the prices of the products may change at any time without notice, you can not combine promotions of other means other than those presented on this site.
The customer agrees to provide a valid address where the order can be delivered, and must match the address captured in our system with the shipping address provided in Paypal in the case of payment with that platform. In case the customer provides an address that cannot be located by the courier, any additional cost will be covered by the customer himself.
All shipments made by us and by our suppliers are perfectly packaged, in case your order is delivered with physical damage by the courier, you must add a note when signing the manifest to the courier employee indicating that the package has signs of abuse (open box, beaten, punctured, wet, etc.) Without this annotation you receive the package accordingly. If the parcel service employee does not allow you to make a notation on the delivery manifest, you should NOT receive the package.
Once the package has been received by you or someone else at the delivery address, you have 24 hours to report any physical damage or missing items in your order, after this time no change or claim can be made.
Types of shipments
National Shipping - Mexico: Delivery time for domestic shipments (within the country) is 1 to 5 business days once your order has been received and processed.
International Shipping - Rest of the World: Delivery time for international shipments is 5 - 15 business days depending on the destination, for urgent orders you can ask a consultant.
- FREE SHIPPING:
Standard FREE shipping is made by DHL and applies to purchases according to current amount and is exclusively in the Mexican Republic. Once your order is processed if it is in stock, your products will be shipped no later than the next business day (Monday to Friday), they will arrive at their destination in a period of 2 to 5 days.
- Express shipping:
Express shipping is generally done by DHL, the shipping prices consider the weight and volume of the products and are for urgent deliveries, calculated according to the volumetric weight of the product. Once your order is processed if it is in stock, your products will be shipped no later than the next business day (Monday to Friday), they will arrive at their destination in a period of 1 to 2 business days.
- Total delivery time = Processing time (1 ~ 3 business days) + Transit time, The processing time depends on what you have purchased. -
* Taxes - (International shipping)
In some countries you will have to pay taxes on imported products. Sometimes, certain products do not have to pay taxes. The rules are different in each country according to the product. Sometimes different rules apply and sometimes randomly. If you have to pay taxes, you will have to pay them when you receive the products.
Unfortunately we cannot calculate this cost and it cannot be paid in advance. If you are selling to a third party or a gift, please verify if the recipient is willing to pay the taxes. If you buy something on our site and are surprised to find that you have to pay taxes when you receive your order, please take into consideration that Artesanía de México is an independent Mexican company and different from those that collect taxes. Please consult as much as you can about import taxes in your country. If you find information about taxes in your country and consider that there are ways to reduce or obtain tax exemptions, we will be willing to help you with labels, packaging, declarations, invoices, etc. Just let us know what we need to do and we will be glad to help you.